Case Management

This course has been designed and delivered by KMG Health Partners Ltd.

Module benefits

This module starts you on a journey to becoming an effective and respected Case Manager.  Professionals with the knowledge, technical skills and transferable skills taught in this course will go on to be sought after resources in specifically helping workers with disabilities through the medical and recovery stages of their staying in or returning to work.  Case Managers frequently work in hospitals, clinics, insurance and Workers’ Compensation systems.  They often come from health care backgrounds. 


This module introduces Case Management: a best practice principle in Disability Management.  It provides details of what a Case Manager does, what competencies they need, their roles and responsibilities and the positive impact they have in keeping workers focused on staying in and returning to work.  It also illustrates the process that a Case Manager applies, usually outside of the workplace, to successfully achieve the goals of overcoming impairment and supporting the return to work plan. 

Module Content 

This module covers the following content:

  • The field of Case Management
  • The benefits of Case Management 
  • Levels and models of Case Management
  • Roles, responsibilities, and competencies of Case Managers
  • The Case Management process 
  • Referral, engagement, the Initial Needs Assessment, other relevant assessments
  • Identifying and resolving barriers
  • Developing, implementing, monitoring, and amending the plan
  • Closing the plan and evaluating the results

Module Design

The module includes the following components:



Allotted Time for Completion

Reading material with endnotes, websites list, and references

  • 56 pages

  • 15,970 words

  • 2-4 hours

Video presentation 

  • 80 slides 

  • 1.5 hours

Quiz (must achieve 80%)

26 questions 

  • 1 hour


4.5 - 6.5 hours

Gail Kovacs
Gail Kovacs
Director of Education and Professional Development

About the instructor

Gail has 43+ years of front-line, management, project and curriculum development experience in health care, disability management and vocational rehabilitation in both the public and private sector and in Canada, the United States, the United Kingdom and other European countries.

Gail is a Director of KMG Health Partners, an international firm providing Disability Management / Vocational Rehabilitation management, audit and training services. The company leads or participates in projects that assist with the development of the profession and with the evolution of client, customer and provider services. KMG trains Occupational Health and Safety, Human Resources and Line Management within employers. KMG also trains other professionals in the field. Gail has extensive activity in supporting large and small organizations with disability management processes. Gail has developed and delivered curriculum and training modules for Foreign Trained Health Professionals in Ontario to assist moving them from practicing as doctors to practicing as Disability Managers. She has also created the Study Guide, workshop and on-line training for the 8 professional domains of the Canadian Certified Vocational Evaluator (CCVE) exam.

Recently she completed the development of training for front line construction supervisors in British Columbia to help them enhance their communications skills during stay in work and recover at work processes. This was in collaboration with WorkSafe B.C.

Gail is a Registered Rehabilitation Professional (RRP) and a Certified Vocational Rehabilitation Professional (CVRP). She is a Past President of the Vocational Rehabilitation Association of Canada (VRA Canada) and of the Canadian Assessment, Vocational Evaluation and Work Adjustment Society (CAVEWAS). She has also been on the Board of Directors for the College of Vocational Rehabilitation Professionals (CVRP). She was a Trustee and Vice Chair of the Vocational Rehabilitation Association (VRA) in the UK and has supported standards development with the VRA, UK Rehab Council and British Standards Institution.

Gail has a certificate in Human Resources Development and professionally practices as an Ergonomist. She is also a Canadian Certified Rehabilitation Counsellor (CCRC), a Certified Disability Management Professional (CDMP), and a Consensus Based Disability Management Auditor (CBDMA). She has been awarded the Fellowship of the Vocational Rehabilitation Association of Canada, the Award of Excellence from CAVEWAS, and a lifetime membership with the VRA UK all in recognition of her professional achievements in Vocational Rehabilitation and for her dedication and commitment to professional development and to client and customer services.