Disability Management Principles and Practice

This course has been designed and delivered by KMG Health Partners Ltd.

Module benefits

All of us get busy and ingrained in our work.  We often do not evaluate what we are doing, we do our job complacently and we close our minds to new thinking and opportunities.  Through this module, take a step back and reflect on what we are doing in everyday practice and what we might do better to make our work less time consuming and more interesting and fulfilling.  It puts our work into perspective


This module introduces the field of Disability Management.  It provides an overview of what Disability Management is all about and explores best practice principles that are further investigated in other KMG Health Partner modules.  It provides knowledge, technical skills and transferable skills associated with employer-based Disability Management program development and implementation.  The resulting program keeps workers with disabilities in work and returns individuals with disabilities to work. 

Module Content 

This module covers the following content:

  • The history of the field
  • Important definitions 
  • Models of health
  • The importance of work for people with disabilities
  • Why workers with disability are vital to the workplace
  • Disability Management (DM) – what it is and what it is not
  • The trends that have influenced employers to recruit and keep workers with disabilities
  • The benefits of having a DM program 
  • The best practices and principles in the field
  • DM as a Profession; roles and competencies
  • Other stakeholders involved in DM and their roles
  • The steps taken to create and evaluate a DM program.

Module Design 

The module includes the following components:

Reading material with endnotes, websites list, and references

97 pages

24,987 words

3-5 hours
Video presentation
108 slides
2 hours
Quiz (must achieve 80%)
30 questions
1 hour

6 - 8 hours
Gail Kovacs
Gail Kovacs
Director of Education and Professional Development

About the instructor

Gail has 43+ years of front-line, management, project and curriculum development experience in health care, disability management and vocational rehabilitation in both the public and private sector and in Canada, the United States, the United Kingdom and other European countries.

Gail is a Director of KMG Health Partners, an international firm providing Disability Management / Vocational Rehabilitation management, audit and training services. The company leads or participates in projects that assist with the development of the profession and with the evolution of client, customer and provider services. KMG trains Occupational Health and Safety, Human Resources and Line Management within employers. KMG also trains other professionals in the field. Gail has extensive activity in supporting large and small organizations with disability management processes. Gail has developed and delivered curriculum and training modules for Foreign Trained Health Professionals in Ontario to assist moving them from practicing as doctors to practicing as Disability Managers. She has also created the Study Guide, workshop and on-line training for the 8 professional domains of the Canadian Certified Vocational Evaluator (CCVE) exam.

Recently she completed the development of training for front line construction supervisors in British Columbia to help them enhance their communications skills during stay in work and recover at work processes. This was in collaboration with WorkSafe B.C.

Gail is a Registered Rehabilitation Professional (RRP) and a Certified Vocational Rehabilitation Professional (CVRP). She is a Past President of the Vocational Rehabilitation Association of Canada (VRA Canada) and of the Canadian Assessment, Vocational Evaluation and Work Adjustment Society (CAVEWAS). She has also been on the Board of Directors for the College of Vocational Rehabilitation Professionals (CVRP). She was a Trustee and Vice Chair of the Vocational Rehabilitation Association (VRA) in the UK and has supported standards development with the VRA, UK Rehab Council and British Standards Institution.

Gail has a certificate in Human Resources Development and professionally practices as an Ergonomist. She is also a Canadian Certified Rehabilitation Counsellor (CCRC), a Certified Disability Management Professional (CDMP), and a Consensus Based Disability Management Auditor (CBDMA). She has been awarded the Fellowship of the Vocational Rehabilitation Association of Canada, the Award of Excellence from CAVEWAS, and a lifetime membership with the VRA UK all in recognition of her professional achievements in Vocational Rehabilitation and for her dedication and commitment to professional development and to client and customer services.